I explain how to use Salesforce Marketing Cloud's mobile products to both marketers and developers (API and SDK documentation). I write about four products, for two different audiences, on five Agile development teams.
Indiana University School of Medicine
In order to create better doctors, I worked full-time with dozens of faculty across the state to help them use the computer-based assessment software in which all first- and second-year medical students take exams. I not only made it easier for faculty to use the software, called ExamSoft, but I also made it easier for them to use it well. I communicated faculty members’ feedback to the software company as one of ExamSoft’s first online community champions and was invited by the company to review proposals and present at their annual conference.
Freelance Design Research Consultant
Studio Science and Scholastic magazines' websites
December 2015–January 2016
As a freelance design research consultant on two short-term projects, I formulated a tailored research plan by first gaining a deep understanding of the client and their goals, their competitors, and industry trends. I then conducted qualitative research, such as interviews and card-sorting exercises, in which I didn't simply record what people said and did; I asked follow-up questions to uncover insights: Why did you use that card? Why didn’t you mention that earlier? Then, I clearly communicated research findings to help guide business decisions.
Associate Faculty Member: Technical Communication
RouteMatch Software, Inc.
University of Georgia – School of Forestry and Natural Resources & Department of English
Freelancer for Scientific American Mind, Scholastic, and other outlets
Intern at Scientific American Mind, Psychology Today, and LiveScience.com
University of Tennessee-Knoxville – field site in Uvalde, TX
Savannah River Ecology Laboratory – Aiken, SC
University of Missouri, Department of Biological Sciences – Columbia, MO
Graduate Certificate, Human-Computer Interaction (HCI)
IUPUI – Indiana University - Purdue University Indianapolis
Part-time student, while working full time.
University of Georgia
New York University