I explain how to use Salesforce Marketing Cloud's mobile products to both marketers and developers (API and SDK documentation). I write about four products, for two different audiences, on five Agile development teams.

In order to create better doctors, I worked full-time with dozens of faculty across the state to help them use the computer-based assessment software in which all first- and second-year medical students take exams. I not only made it easier for faculty to use the software, called ExamSoft, but I also made it easier for them to use it well. I communicated faculty members’ feedback to the software company as one of ExamSoft’s first online community champions and was invited by the company to review proposals and present at their annual conference.

As a freelance design research consultant on two short-term projects, I formulated a tailored research plan by first gaining a deep understanding of the client and their goals, their competitors, and industry trends. I then conducted qualitative research, such as interviews and card-sorting exercises, in which I didn't simply record what people said and did; I asked follow-up questions to uncover insights: Why did you use that card? Why didn’t you mention that earlier? Then, I clearly communicated research findings to help guide business decisions.

Part-time student, while working full time.